iPhone replacement
Replacing with access to your old device
Use this method if you still have access to your old iPhone and can generate a QR code from it.Download Porto on your new device
On your new device, tap your profile in the App Store, tap Purchased, then search for Porto by Anchorage Digital and install the app. Alternatively, search for Porto by Anchorage Digital directly in the App Store to re-download it.
Initiate replacement on your old device
On the old device, go to Settings, tap Replace my device, and follow the on-screen prompts to generate a QR code.
Scan the QR code on your new device
Open the Porto app on your new device and select Join organization. Scan the QR code displayed on your old device and follow the instructions.
Submit biometric approval
Submit biometric authentication on the old device to initiate the operation.
Replacing without access to your old device
Use this method if your old iPhone has been lost, stolen, or is otherwise inaccessible.Contact Porto Support
Contact portohelp@anchorage.com to initiate the device replacement operation. The old iPhone will be marked as lost.
Administrator marks the device as lost
After the device is marked as lost by the Porto Support team, an administrator on the account must go to Settings, then tap Team.
Only administrators can initiate and approve the replacement operation for a lost device.
Reinstalling or updating the iOS app
If you are keeping the same Apple ID that was used to initially download Porto, a full reinstall is not required when switching to a new device — the app will appear in your purchased apps.For assistance with device replacement or access recovery, contact portohelp@anchorage.com.