Changing permission levels
Administrators with vault management permissions may adjust user permissions within a vault. Users can be assigned as Operators with Initiate only or Initiate and approve privileges.Assigning a user to a vault as an Operator
Navigate to vault users
Tap the desired vault, then tap the settings icon in the upper right corner and select the Users section.
Set privileges
To change a user’s privileges from Initiate and approve to Initiate only, tap the user, select Initiate only, and tap Save changes.
Assigning a user as an administrator
Administrators may increase or decrease a user’s permissions to administrator by adding them to the administrator policy.Add the user
Tap the three dots and select Add user. Select the user to add as an administrator and follow the prompts.
Set administrator permissions
Users can be added with Initiate only or Initiate and approve permissions. If added with Initiate and approve, they will be added to the default rule of the administrator policy: Any admin operation.Alternatively, edit the policy’s rules to more granularly configure which rules the new user will be added to.
Removing users
Only administrators with user management permissions can remove users.Device replacement
If a user loses access to their device, administrators can initiate a device replacement operation.Replacing a lost device
When a user no longer has access to their old device:Install the app on the new device
On the new device, tap your profile in the App Store, then tap Apps. Search for Anchorage Digital and install the mobile app.
Contact Anchorage Digital
Contact accountexecutive@anchorage.com to initiate the device replacement operation. The old iPhone will be marked as lost.
Administrator initiates replacement
An administrator with user management permissions must go to Settings, tap Team, then tap Lost device next to the user’s name. Finally, tap Set up new device.
Submit biometric approval
The administrator who initiated the operation must go to the Activity tab, tap the operation, and submit biometric approval.
Only administrators with user management permissions can initiate and approve the replacement operation.
Replacing a device with access to your old device
If you still have access to your old device and are keeping the same Apple ID used to initially download the app, a re-download is not needed.Install the app on the new device (if needed)
If using a different Apple ID on the new device, install the Anchorage Digital app from the App Store.
Initiate replacement from old device
On the old device, go to Settings and tap Replace my device to generate a QR code.
Scan the QR code on the new device
In the app on the new device, scan the QR code generated by the old device.
Submit biometric authentication on the old device
Follow the instructions and submit biometric authentication on the old device.
If you are using a different Apple ID on the new device, contact Anchorage Digital—the regular download process will need to be followed.